Terms of Service

01Acceptance of terms

These Terms of Service (the "Terms") form a binding legal agreement between you and OAIRoute ("we", "us" or "the Platform") covering your access to this website, registration of an account, use of the API and any related services (collectively, the "Service").

By clicking to accept, completing registration, obtaining an API key or making an API call, you confirm that you have read, understood and agreed to all of these Terms. If you do not agree with any part of these Terms, stop using the Service immediately.

If you use the Service on behalf of a company or other organisation, you represent that you are authorised to bind that organisation, and these Terms apply to it as well as to you.

02Definitions

• Service: the model invocation, routing, metering and account features provided through our unified endpoint.
• API key: the credential used to authenticate and call the API, with its own permissions and limits.
• Upstream provider: the third-party vendor that actually performs model inference.
• Usage: consumption measured in tokens or requests.
• Balance: prepaid credit in your account applied against Service fees.
• Content: the input you submit through the Service and the output returned by a model.

03Accounts and security

3.1 Registration details

You must provide accurate, current and complete registration information and keep it up to date. You are responsible for any consequences of inaccurate details, including an inability to recover your account or to obtain a refund.

3.2 Account ownership

Accounts are for the registered party only and may not be lent, rented, sold or shared. All activity under your account is treated as your own.

3.3 Key security

API keys are the sole credential for the Service. Keep them safe:

• never expose keys in public repositories, clients or screenshots;
• create separate keys for development, staging and production;
• revoke and regenerate immediately if a key is leaked;
• usage incurred through a leaked key is the account holder's responsibility.

3.4 Account suspension

If we detect abnormal usage, key theft, bulk registration or other risks, we may restrict account features first and restore or terminate after review.

04Scope of service

4.1 How it works

We expose an OpenAI-compatible unified endpoint and forward your requests to the official APIs of upstream providers. The model list, context windows and prices shown in the catalogue and console are authoritative.

4.2 Model output

Accuracy, completeness and suitability of model output are determined by the upstream provider, and we make no warranty about them. For output in medical, legal, financial or security contexts, you must review it before use and must not rely on it as the sole basis for decisions.

4.3 Not included

• copyright or commercial licensing for model output;
• service commitments or support provided directly by upstream providers;
• custom work for industry-specific compliance (available on request).

05Acceptable use

5.1 Prohibited conduct

When using the Service you must not:

• violate applicable laws in your jurisdiction or mandatory regulations;
• generate, store or distribute unlawful, obscene, violent or terror-related material, or infringe others' rights;
• engage in fraud, phishing, harassment, hate speech, deepfakes or other harm to others;
• reverse engineer, decompile, scrape, stress test or otherwise attack the Service;
• circumvent usage limits, impersonate others, bulk-register accounts or resell access;
• use the Service for activities that require a licence you do not hold;
• infringe intellectual property, trade secrets or personal privacy.

5.2 Enforcement

If you breach these rules we may, without prior notice, issue warnings, rate-limit, suspend keys, freeze accounts or terminate the Service, and we reserve the right to seek compensation for any loss.

5.3 Your compliance obligations

You are responsible for ensuring that your use of the Service meets the regulatory requirements of your industry, including content moderation, cross-border data transfer and algorithm filing. We do not assume those obligations on your behalf.

06Billing and refunds

6.1 Metering

The Service is billed by usage at the unit prices shown in the model catalogue. Usage is based on our billing records. If your local count differs, ours governs, although you may request a review.

6.2 Balance

Credit purchased is applied only to Service fees and is non-transferable, non-withdrawable and bears no interest. Please use or refund any remaining balance before closing your account.

6.3 Refunds

If you are not satisfied, the remaining balance in your account is refundable. Join our Telegram channel or group and message an admin with your situation.

6.4 Price changes

When upstream providers change prices, our prices may follow. Changes are published in the model catalogue and are not applied retroactively to past usage.

07Availability and changes

7.1 Availability

We use multi-channel redundancy and automatic retry to improve reliability, but we do not guarantee 100% availability. Live status and incident history are published at status.oairoute.com.

7.2 Maintenance and outages

For interruptions caused by maintenance, upstream API changes, model retirement or events outside our reasonable control, we will make reasonable efforts to give advance notice and to explain afterwards, but we are not liable for compensation on that basis.

7.3 Feature changes

We may add, modify or retire features and models. Where a change materially affects your business we will announce it in advance through our public channels.

08Intellectual property

8.1 Platform rights

The design, copy, marks, code and documentation of this website belong to us or the relevant rights holders. You may not copy, modify, distribute, publicly display or commercially exploit them without written permission.

8.2 Your content

Input you submit remains yours. You grant us a limited licence to process it only as needed to provide the Service (forwarding, metering, troubleshooting); that licence ends when the Service ends.

8.3 Model output

Ownership of model output is governed by the upstream provider's terms. Before publishing output externally, confirm that it does not infringe third-party rights.

09Privacy and data

How we collect, use, store and protect your information is described in the Privacy Policy, which forms part of these Terms.

Our core commitment: your conversation content is never used to train models and is never sold to third parties; logs retain only the metadata required for billing and troubleshooting.

10Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

• we do not warrant uninterrupted, error-free or fully secure operation;
• we do not warrant the accuracy or legality of model output;
• we do not guarantee that upstream providers will continue to offer their services;
• we are not responsible for consequences of your breach of these Terms or the law.

11Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or punitive damages arising from use of or inability to use the Service, including loss of profits, goodwill, data or business interruption.

Our aggregate liability for any cause is limited to the amount you actually paid for the relevant Service in the twelve (12) months preceding the event.

These limits do not apply to personal injury caused by our wilful misconduct or gross negligence, or where law prohibits such limitation.

12Termination

12.1 By you

You may stop using the Service and request account closure at any time; settle fees and any remaining balance first.

12.2 By us

If you materially breach these Terms, engage in unlawful activity or pose a significant security risk, we may terminate immediately and pursue legal remedies.

12.3 After termination

Your right to call the Service ends immediately. Provisions on billing, intellectual property, disclaimers, limitation of liability and dispute resolution survive.

13Changes to these terms

We may update these Terms due to legal or business changes. Material changes will be announced in advance through the site, email or our Telegram channel, with an updated date and version number.

Continued use after a change takes effect constitutes acceptance of the revised Terms; if you disagree, stop using the Service and request account closure.

14Governing law and disputes

These Terms are governed by the laws of the People's Republic of China, excluding its conflict-of-laws rules.

Disputes should first be resolved through good-faith negotiation. If that fails, either party may bring an action in the competent court where the operator of the Platform is located.

15General provisions

15.1 Entire agreement

These Terms, together with the Privacy Policy and published billing rules, form the entire agreement regarding the Service.

15.2 Severability

If any provision is held invalid or unenforceable, the remaining provisions stay in effect.

15.3 No waiver

Our failure or delay in exercising a right does not waive that right.

15.4 Contact

Questions about these Terms:
Email: support@oairoute.com
Telegram: @oairoute